Sunday, July 24, 2011

Stealing Behind the Bar


Here's the solution: stay with the bartender at checkout between shifts.  This is a great time to ask questions, review how the shift went, and coach the bartender.  Asking if a bartender is stealing isn't the best way to handle the situation; calling them a thief will only make them defensive - definitely not the goal.  You want to keep them working with you as a team member and not against you.  So during the checkout, point out that there are inventory shortages each day.  Tell them to be more careful with their pours; cutting down on miss-pours during their shifts. This lets them know that you are watching the inventory closely and that you know something is going wrong during their shift.  Most bartenders get the point and straighten out.  If the problem reoccurs, keep addressing it the same way a few times.  If the inventory still doesn't add up then it's time to look for a new bartender.



Here's the scenario: you run a very tight business and closely watch everything that's going over the bar.  You realize that one of your top employees is giving away extra drinks to ensure a better tip.  What do you do?  You don't want to fire them, because they are one of your best bartenders and bring you good business.  But you must do something to protect yourself, so you don't losemoney.


 


Here's the solution: stay with the bartender at checkout between shifts.  This is a great time to ask questions, review how the shift went, and coach the bartender.  Asking if a bartender is stealing isn't the best way to handle the situation; calling them a thief will only make them defensive - definitely not the goal.  You want to keep them working with you as a team member and not against you.  So during the checkout, point out that there are inventory shortages each day.  Tell them to be more careful with their pours; cutting down on miss-pours during their shifts. This lets them know that you are watching the inventory closely and that you know something is going wrong during their shift.  Most bartenders get the point and straighten out.  If the problem reoccurs, keep addressing it the same way a few times.  If the inventory still doesn't add up then it's time to look for a new bartender.

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